Social Visitor Plan for Greenwoods Long Term Care and Braehaven Assisted Living


Following the announcements made on 25 March 2021 by the Ministry of Health and the
Provincial Health Officer (PHO), we are excited for our Residents and Team to implement additional easing of the visiting restriction and welcome more families and friends back to visit with their loved ones. Visiting restrictions were initially mandated in March 2020 to safeguard the Residents and Team at Greenwoods Long Term Care and Braehaven Assisted Living residences.


The separation of Residents from their family and friends, although necessary, has been one of the most difficult consequences of the pandemic. In line with the increased level of protection provided by the COVID-19 vaccinations, and through maintaining robust safety protocols, this revised visitor plan will take effect as of 1 April 2021.


In order to ensure the visits are as safe as possible, all individuals coming into either
Greenwoods Long Term Care or Braehaven Assisted Living are requested to adhere diligently to the current general provincial health orders and recommendations. As of 30 March 2021, the PHOs and recommendations include:

  • Avoiding non-essential travel.
  • Staying home and self isolating if feeling unwell.
  • Gathering in private homes only with members of your own household.
  • Limiting social connections outside to a singular group of 10 individuals.
  • Following the infection protocols including frequent hand hygiene, physically distancing, and wearing masks when inside any public building.


Key Changes to Visitor Plan


As per the revised direction and guidelines of the PHO:

  • Social visits are no longer limited to one designated family member or friend. Additional family members and friends are allowed with a maximum of two adult visitors (plus one child) at the same time.
  • Every resident is entitled to regular, routine, frequent opportunities for social visitation, ensuring a minimum of 60 minutes every week if desired.
  • Residents may have more social visitors outdoors, in appropriate locations, and in alignment with current PHO guidelines.
  •  Physical touch between residents and their visitors is now allowed with infection prevention and control measures in place.
  • Residents may go on outings to visit without the need to isolate upon returning the residence.


Essential visitors are excluded from this process and are to adhere to the essential visitor
protocols.


Virtual visits are still available and encouraged while COVID-19 case numbers remain high.

Process


Consent

  • Individuals wishing to visit a Resident of Greenwoods LTC or Braehaven AL must first obtain consent from the Resident by speaking directly to the Resident or the family member/friend that supports the Resident in making decisions.
  • Visitors are requested not to call the residences prior to being invited by the Resident or their contact person to arrange a visit.
  • All visits must be booked in advance. Visitors are requested to not drop by without a visit scheduled.


Booking Visits
To schedule or discuss Greenwoods LTC visits, contact:
Erica Innes
erica.innes@greenwoodseldercare.org
250 537 5561 ext 230


To schedule or discuss Braehaven AL visits, contact:
Reception
braehaven@greenwoodseldercare.org
250 537 5520


Visit Facilitation within the Residences

  • When the visitor arrives at the main entrance to Greenwoods LTC or Braehaven AL, they will be met at the front entrance by a Resident Ambassador and directed to the hand washing station. The visitor will be screened for signs and symptoms of illness, including COVID-19, prior to every visit. Visitors with any symptoms will not be permitted to visit.
  • The Resident Ambassador will ask a series of screening question as per BCCDC/ PHO guidelines and instruct on proper mask usage and hand hygiene. The visitor’s temperature will be taken.
  • The Resident Ambassador will collect contact information for Public Health Contact Tracing. The records will be retained at the front administration office.
  • The visitor will be shown the Ministry of Health “Social visiting guidelines for Long Term Care” Poster to read prior to their visit.
  • The Resident Ambassador will review the required precautions including appropriate infection prevention and control measures to allow safe touching, maintaining physical distance with others, not visiting or stopping to converse with other Residents, remaining in the designated visiting area, and leaving the residence promptly at the end of the visit.
  • Visitors will be provided a medical grade mask and instructed that they must wear it for the duration of the visit.
  • Following the successful screening, the visitor will be permitted to access the designated visiting area or proceed to the Resident’s suite or room.
  • All Team members will be informed of the visiting precautions and will maintain a watchful eye.
  • Any concerns as to a visitor’s or Resident’s willingness to adhere to the precautions will be brought to the operator’s attention.
  • Failure to comply with the required infection prevention and control measures may result in the visit being ended and the individual will be asked not to visit until the safety​protocols are lifted or they agree to comply with the protocols.


Visit Facilitation – Residents Going on Outings to Visit

  • As per the onsite visits, when the visitor arrives at the main entrance to Greenwoods LTC or Braehaven AL, they will be met at the front entrance by a Resident Ambassador and directed to the hand washing station. The visitor will be screened for signs and symptoms of illness, including COVID-19, prior to every visit. Visitors with any symptoms will not be permitted to visit.
  • The Resident Ambassador will ask a series of screening question as per BCCDC/ PHO guidelines and instruct on proper mask usage and hand hygiene. The visitor’s temperature will be taken.
  • The Resident Ambassador will collect contact information for Public Health Contact Tracing. The records will be retained at the front administration office.
  • The visitor will meet the Resident in their room/suite or reception and escort them on the outing.
  • The Resident will be provided with a medical mask and requested to wear it when outside of the residence.
  • The Resident will be required to sign out and sign in upon return.
  • The Resident will be requested to practice hand hygiene upon returning to the residence.
  • While outside of the residence, the visitor and Resident are required to follow the current general provincial health orders and guidance.


Cleaning

  • The Resident Ambassador will wipe down the high-touch areas in the common visiting areas before and after each visit with Oxivir Tb Wipes.
  • The enhanced cleaning of common areas will be done by the housekeeper.


Evaluation

  • The Social Visitation Plan will be reviewed on an ongoing basis.
  • Feedback including any concerns/complaints from visitors and Residents will be documented and reviewed by the Team.


Suspension of Visits
Visits are mandated to stop should there be an active COVID-19 outbreak at the facility.

Resources
The restrictions and guidance on visitation are legally grounded in an order of the Provincial Health Officer (PHO) (Visitation and Visitor Appeal and Review Order:
https://www2.gov.bc.ca/assets/gov/health/about-bc-s-health-care-system/office-of-the-
provincial-health-officer/covid-19/covid-19-pho-order-visitation.pdf


Further guidance for safe essential and social visitation practices is available in the  Overview of Visitors in Long-Term Care and Seniors’ Assisted Living
http://www.bccdc.ca/Health-Info-Site/Documents/Visitors_Long-
Term_Care_Seniors_Assisted_Living.pdf

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Parking on the Greenwoods and Braehaven lots is free - but quite limited.  If you are unable to find a space in either lot please park at the Legion across the road from the Greenwoods Complex Care facility.  Greenwoods maintains an agreement with the Legion to provide free parking for all Greenwoods Eldercare Society visitors. 

Parking Information


"Named by officers of the Hudson's Bay Company for the cold and briny salt water springs on the north end of the island, Saltspring Island is the largest, most populated, and most visited of the Southern Gulf Islands. The setting is West Coast Canadian; forested islands, wide meadows and beautiful landscapes surrounded by emerald ocean and wonderful vistas."​ 

(from Saltspringisland.com)

Our Location


133 Blain Road

​Village of Ganges

Salt Spring Island, BC  V8K 1Z9

(250) 537-5561

or toll free 1-888-533-2273

Visitor Information

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Call Us at:

1-250-537-5561